Refund and Returns Policy
Last Updated: May 23, 2026
Overview
Swim Rags is committed to your satisfaction. Because our products are custom printed on demand specifically for you, our returns policy reflects the nature of made-to-order merchandise. Please read this policy carefully before placing your order.
Custom Print on Demand Products
The majority of products in the Swim Rags store are custom printed on demand by our fulfillment partner Printful. Because each item is made specifically for you at the time of your order we are unable to accept returns or exchanges for the following reasons:
- You ordered the wrong size
- You changed your mind after placing your order
- The item does not meet personal style preferences
We strongly encourage you to review our size guides carefully before ordering. Size guides are available on every product page.
When We Will Issue a Full Refund or Replacement
We stand behind the quality of every product we sell. You are eligible for a full refund or free replacement if:
- Your item arrives damaged
- Your item arrives with a manufacturing defect
- Your item was printed incorrectly due to our error
- Your order was lost in transit and not delivered
To be eligible you must contact us within 30 days of the delivery date shown in your shipping confirmation. Claims made after 30 days cannot be accepted.
How to Submit a Claim
To submit a damage, defect, or lost order claim contact us at [your contact email] with the following:
- Your order number
- A clear description of the issue
- Photos showing the damage or defect (required for damaged or defective items)
We will review your claim and respond within 3 business days. Approved claims will receive either a full refund to your original payment method or a free replacement shipment at our discretion.
Original Swim Rags Inventory Items
For non-print-on-demand items from our original Swim Rags collection the following policy applies:
Items may be returned within 30 days of delivery provided they are unused, unworn, unwashed, and in original condition with all tags attached.
Due to hygiene reasons the following items cannot be returned under any circumstances: swimwear, bikini bottoms, one-pieces, and any intimate apparel. This policy exists to protect all of our customers and cannot be waived.
To initiate a return on an eligible item contact us at [your contact email] with your order number and reason for return. Do not send items back without contacting us first.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service. Swim Rags is not responsible for returned items lost in transit.
Once your return is received and inspected we will notify you of approval or rejection within 3 business days. Approved refunds are processed within 5-7 business days and credited to your original payment method.
Sale Items
Items purchased on sale or at a discounted price are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Gift Orders
If your item was purchased as a gift and shipped directly to you and arrives damaged or defective please contact us with your order information. If you do not have the order number please ask the gift giver to contact us directly.
Exchanges
We do not offer direct exchanges on print on demand products. If you receive a defective or damaged item we will issue a replacement. If you need a different size on an eligible non-POD item please return the original item for a refund and place a new order.
Cancellations
Because print on demand orders go into production quickly we cannot guarantee cancellations after an order is placed. If you need to cancel please contact us immediately at [your contact email]. If your order has not yet entered production we will do our best to cancel it. Once production has begun cancellations cannot be accepted.
Late or Missing Refunds
If you have been approved for a refund and have not received it please first check your bank account and contact your card issuer as processing times vary. If you have done this and still have not received your refund after 10 business days please contact us at [your contact email] and we will investigate immediately.
Contact Us
For all refund, return, and order questions contact us through our Contact page at swimrags.com/contact or email us at [your contact email]
We are here to make sure every Swim Rags experience is a good one.